COMPANY 2839573-7 (hereinafter referred to as the online store) sells products to companies and individuals in Finland. We reserve the right to change delivery terms and prices. The prices of the products include VAT.
Email: info@ebikespareparts.fi
Telephone: +358 44 9019 737
Postal address: EBIKESPAREPARTS / Andreas Lönnqvist
Jaakonkatu 39, 68600 Pietarsaari
The products you want to order are selected on the website by adding them to your shopping cart. The order is sent by paying for the contents of the shopping cart in the online checkout. By placing an order, you accept these terms and conditions, the prices of the products and the delivery charges. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation will indicate the products ordered and the price.
The e-commerce payment provider is Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via Visma Pay's online service and Visma Pay or Visma Payments Oy appears on the statement of account and invoice as the recipient of the payment. Visma Pay forwards the payments to the online merchant. The payment is secure as all information about the payment transaction is transmitted over an encrypted connection so that no third party can see the information about the payment transaction.
A transaction is created between an e-commerce customer and an online shop. The online shop is responsible for all obligations related to the transaction.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Through Visma Pay you can pay with your online banking ID, wallet, payment cards (credit/debit), invoice or instalment. The following payment methods are available.
MobilePay: You can pay with your MobilePay wallet if you have enabled online payments in the app settings. Payments made with a MobilePay wallet will be charged to the payment card linked to the wallet. If the payment cannot be debited from the payment card, it will not be possible to pay with the MobilePay wallet in the online shop.
Pivo: Terms of use are available on the Pivo website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Justo bill and instalment payment is a domestic service that lets you make your purchases quickly and securely. Flexusto is for individuals who have managed their finances properly. With Flexusto, you get 30 days interest-free and free of charge. Once you receive your bill, you can decide whether to pay it in full or in instalments. With instalments, you can pay for your purchases in up to 36 instalments, starting from €9.90/month. The cost of a flexible instalment plan is €3.90/month plus a credit interest rate of 19.90%. You can pay with Flexusto for purchases between €30 and €3000. The credit is issued by Aurajoki Nordic Oy. Read more about Jousto at www.jousto.com.
OP Invoice - A flexible way to pay for online purchases. For customers of all banks. With OP Invoice you can make purchases up to €5 000 and pay them off interest-free within 45 days. If you wish, you can split the invoice into several instalments. Your purchases are displayed in one place, so you can easily keep track of how your money is spent. With a credit limit, you can keep your spending within the limits you want. Receive your invoices conveniently by email. In our online service, you can see information about your OP Bill usage and the amount of your purchases. You can use OP Invoice if you are over 20 years old and able to pay, and you have a Finnish bank's domain name. For more information on OP Invoice, please visit: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku
Visma Payments Oy (business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 8-16)
Postal address: Brahenkatu 4, 53100 Lappeenranta
Orders are posted on weekdays. Delivery time for products from stock is usually 3-5 working days. If the products to be delivered are made-to-order products, the delivery time is usually 1-3 weeks. Delivery costs are determined by the delivery method chosen, any additional services, the weight and size of the order. You can see the delivery charges in the checkout function of the online shop before the final approval of the order.
If the product is lost or damaged during delivery, the online store must be notified immediately, but within 14 days. The company responsible for the delivery must be informed immediately of any damaged packages.
Customers have a 14-day right of exchange and return under the Consumer Protection Act. The customer has the right to exchange or return some or all of the products ordered. The products to be returned or exchanged must be in their original packaging and in good condition. If you wish to return or exchange products, please contact the online shop first and ask for return instructions. Please include your name, contact details and account number with your return for a possible refund.
Before the delivery of the order, the order can be cancelled by written notice by e-mail.
The online shop is legally liable for defects in the products sold. In case of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board.
