Delivery conditions
SMHJ Investment Oy Ab (Business ID 2839573-7, hereinafter the online store) sells products to companies and private individuals. We deliver to Finland and to other countries offered at checkout. We reserve the right to change the terms of delivery and the prices. Product prices include value added tax.
Contact details for the online shop
SMHJ Investment Oy Ab
Email: info@ebikespareparts.fi
Telephone: +358 44 901 9737
Visiting address: Jaakonkatu 39, 68600 Pietarsaari, Finland
To order
The products you want to order are selected on the website by adding them to your shopping cart. The order is sent by paying for the contents of the shopping cart in the online checkout. By placing an order, you accept these terms and conditions, the prices of the products and the delivery charges. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation will indicate the products ordered and the price.
Payment
Card, MobilePay, Swish and online banking payments in the online store are processed by Adyen N.V. (the Netherlands), a payment institution supervised by the Dutch central bank (DNB). Payment is made at checkout via Adyen. The payee on the account statement or card invoice may appear as Adyen or Adyen N.V. Adyen forwards the payments to the merchant. Payment transaction data is transmitted over an encrypted connection.
A transaction is created between an e-commerce customer and an online shop. The online shop is responsible for all obligations related to the transaction.
Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ Amsterdam, the Netherlands. More information: https://www.adyen.com/
Payment methods
The following payment methods are offered at checkout. The methods shown may depend on the destination country and the customer type.
Card payment. Visa, Mastercard and other cards shown by Adyen at checkout.
MobilePay. Payment with the MobilePay app via Adyen.
Swish. Payment with the Swish app via Adyen. Swish is typically available for deliveries to Sweden.
Trustly (online banking). Payment with online banking credentials via Trustly, processed through Adyen.
Invoice (business customers). Approved business customers may be offered invoicing. Invoicing is not available to consumer customers.
Delivery
Orders are dispatched on weekdays. Products shipped from stock usually have a delivery time of 3–5 business days. If the products are made to order, the delivery time is usually 1–3 weeks. Shipping costs depend on the selected delivery method, any extra services, and the weight and size of the order. You will see the shipping costs in the checkout before you finally confirm the order.
If the product is lost or damaged during delivery, the online store must be notified immediately, but within 14 days. The company responsible for the delivery must be informed immediately of any damaged packages.
Returns
The online store customer has a 14-day right of withdrawal and exchange under the Consumer Protection Act. The customer has the right to exchange or return some or all products in the order. Products being returned or exchanged must be in the original packaging and in saleable condition. If you want to return or exchange products, first contact the online store and ask for return instructions. Please include your name, contact details and account number with the return for a possible refund.
Cancellation, liability and complaints
Before the delivery of the order, the order can be cancelled by written notice by e-mail.
The online shop is legally liable for defects in the products sold. In case of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board.